Integration support

  • Log a problem or incident

    In the RealMe Production environment, if your service is unavailable or significantly impacted due to a RealMe issue, call 0800 457 349.

    Otherwise, use this form to log any problem or incident within the Message Testing Site (MTS), Integrated Test Environment (ITE) or minor Production issues.

    Log a problem or incident

  • Certificate renewal

    When your SAML signing certificate renewal notice is received, and you have purchased the new certificate, submit the new certificate details using this form.

     Certificate renewal

  • Technical support request

    To request technical support for a new integration (or for an existing one), please complete the technical support request form here.

    Technical support request

  • Simple configuration change

    When you need to update a logo or make a configuration change to an existing integration you can use this form.

    Simple configuration request