Integration support

  • Log a problem or incident

    Use this form to log any problem, outage or incident within the Message Testing Site (MTS), Integrated Test Environment (ITE) or minor Production issues.

    Log a problem or incident

  • Certificate renewal

    When your SAML signing certificate renewal notice is received, and you have purchased the new certificate, submit the new certificate details using this form.

     Certificate renewal

  • Technical support request

    To request technical support for a new integration (or for an existing one), please complete the technical support request form here.

    Technical support request

  • Simple configuration change

    When you need to update a logo or make a configuration change to an existing integration you can use this form.

    Simple configuration request