Go-live checklist

The go-live checklist describes the activities that need to be completed by the agency project team during RealMe integration. While at first glance there may seem to be quite a lot of items to be completed, each of these typically get addressed in turn as the integration proceeds and it is unlikely that there will be any activities that will still need attention as the go-live date approaches.

Go-live checklist login and assert flows

  • Identity risk analysis - online service has been assessed as low, moderate or high risk

  • Identity management business process designconfirmed approach for first time use (registration), and returning user

  • Login elements and content on the online service webpages - conforms with the RealMe design guidelines

  • End-to-end test programme - authentication success and exception conditions are properly handled

  • Launch readiness: customer support - customer support plan in place including hand-offs between the online service and RealMe contact centres

  • Launch readiness: communications plan - RealMe content reviewed prior to publication or circulation, participating agency text provided

  • General Terms and Conditions for RealMe Services and Key Terms Agency documents signed - these define the roles and responsibilities of both organisations


 

  • Identity assertion usage - government agencies can use verified identity, but must comply with Electronic Identity Verification Act (external link) requirements such as opt-in use and offering a manual alternative; private sector organisations must be within a permited class defined in Part 4 (external link) of the Electronic Identity Verification Regulations or specifically named in Schedule 1 (external link)

  • Assertion elements and content on the online service webpages - conforms with the RealMe design guidelines

  • End-to-end test programme - verification success and exception conditions are properly handled

  • Launch readiness: customer support - customer support plan in place including hand-offs between the online service and RealMe contact centres

  • Launch readiness: communications plan - RealMe content reviewed prior to publication or circulationparticipating agency text provided

  • General Terms and Conditions for RealMe Services and Key Terms Agency documents signed - these define the roles and responsibilities of both organisations

The project timeframes and go-live criteria are covered in detail during the formal agency integration project process. For further initial information, contact RealMe with a general enquiry.

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