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The RealMe Operations team updates this page for unscheduled outages, scheduled outages and planned events and announcements such as new releases in the MTS, ITE and Production environments.

For some events, RealMe will proactively notify online service contacts by email. To add or modify a group or individual email address, complete the notification request form.

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ITE

Description Outage Severity Start End

RealMe Release 8 update

HTML5 (Web photo capture) is now being extended to enable customers applying for their RealMe verified identity using their Citizenship record, or renewing their verified identity, to take their own photo.

This outage affects the identity verification service. The login service is not affected.

 

 

Last updated: 6:23pm Thu 28th May 2020

Release/update Medium 1:00pm Tue 2nd Jun 2020 3:00pm Tue 2nd Jun 2020

MTS

No events planned