Integration support

Technical support request

To request technical support for a new integration or for an existing one please complete the technical support request form here.

Integration technical support

Simple configuration change

When you need to update a logo or make a configuration change to an existing integration you can use this form.

Simple config request

Certificate renewal

When your SAML signing certificate renewal notice is received, and you have purchased the new certificate, click Simple config request below and then select "certificate renewal" from the dropdown to submit the new certificate details.

Simple config request

RealMe client technical support - log problem or incident

In the RealMe Production environment, if your service is unavailable or significantly impacted due to a RealMe issue, call 0800 457 349.

Use this form to log any problem or incident with the Message Testing Site (MTS), Integrated Testing Environment (ITE) or minor Production issues.

Log Problem or Incident