Integration support
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Log a problem or incident
In the RealMe Production environment, if your service is unavailable or significantly impacted due to a RealMe issue, call 0800 457 349.
Otherwise, use this form to log any problem or incident within the Message Testing Site (MTS), Integrated Test Environment (ITE) or minor Production issues.
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Certificate renewal
When your SAML signing certificate renewal notice is received, and you have purchased the new certificate, submit the new certificate details using this form.
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Technical support request
To request technical support for a new integration (or for an existing one), please complete the technical support request form here.
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Simple configuration change
When you need to update a logo or make a configuration change to an existing integration you can use this form.