The go-live checklist describes the activities that need to be completed by the agency project team during RealMe integration. While at first glance there may seem to be quite a lot of items to be completed, each of these typically get addressed in turn as the integration proceeds and it is unlikely that there will be any activities that will still need attention as the go-live date approaches.
Identity risk analysis - online service has been assessed as low, moderate or high risk
Identity management business process design - confirmed approach for first time use (registration), and returning user
Login elements and content on the online service webpages - conforms with the RealMe design guidelines
End-to-end test programme - authentication success and exception conditions are properly handled
Launch readiness: customer support - customer support plan in place including hand-offs between the online service and RealMe contact centres
Launch readiness: communications plan - RealMe content reviewed prior to publication or circulation, participating agency text provided
General Terms and Conditions for RealMe Services and Key Terms Agency documents signed - these define the roles and responsibilities of both organisations
Identity assertion usage - government agencies can use verified identity, but must comply with Electronic Identity Verification Act(external link) requirements such as opt-in use and offering a manual alternative; private sector organisations must be within a permited class defined in Part 4(external link) of the Electronic Identity Verification Regulations or specifically named in Schedule 1(external link).
Assertion elements and content on the online service webpages - conforms with the RealMe design guidelines
End-to-end test programme - verification success and exception conditions are properly handled
Launch readiness: customer support - customer support plan in place including hand-offs between the online service and RealMe contact centres
Launch readiness: communications plan - RealMe content reviewed prior to publication or circulation, participating agency text provided
General Terms and Conditions for RealMe Services and Key Terms Agency documents signed - these define the roles and responsibilities of both organisations
The project timeframes and go-live criteria are covered in detail during the formal agency integration project process. For further initial information, contact RealMe with a general enquiry.
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