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Business process scenarios
For any online service, there are four main process steps, as illustrated in the following diagrams: Step 1 - Customer requests service Step 2 - Establish identity Step 3 - First time authorised use Step 4 - Ongoing use
For each specific online service, an agency needs to determine how to incorporate the appropriate evidence of identity procedure and RealMe login service authentication functionality into the overall design of the website registration process for the first time user.
The self-identify, agency invite and back office patterns are all suitable for low risk online services. Moderate risk online services generally require an agency in-person step or use of verified identity via RealMe.
First time use diagrams
Generic steps
An agency needs to determine the most appropriate business process for the first time user (steps 1-3). There are a number of possible patterns - select each in turn to view the corresponding detail in the diagram.
Self-identity
The customer self-identifies during registration. For a low risk service such as accessing a library catalogue or advertised jobs, it may be sufficient to just collect an email address to allow for some customisation and notification.
Agency invite
The agency invites an existing customer to use the online service. This pattern is commonly used where the agency maintains a register or issues licences to qualified professionals, and the evidence of identity process was a prerequisite step. Typically the invitation is an email that contains an authorisation code.
Back office
The person makes an application to the agency via the online service and there is a subsequent back office process that allows access. This pattern is typically used for services or entitlements where there is a process to consider eligibility as well as verifying identity.
Assert identity
A fully online registration process for a moderate risk online service is more challenging because the moderate strength evidence of identity involves in-person or referee checks. The DIA Identity Verification Service overcomes this constraint, and the assert and login pattern is a variation that provides online proof of identity.
The business process design for online services planning to use RealMe login service or RealMe assertion service is normally covered during the formal agency integration project process. For further initial information, contact the RealMe integration team with a general inquiry.
