Integration support
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Log a problem or incident
NOTE if you are having trouble logging into RealMe please call our helpdesk on 0800 664 774
In the RealMe Production environment, if your service is unavailable or significantly impacted due to a RealMe issue, call 0800 457 349.
Otherwise, use this form to log any problem or incident within the Message Testing Site (MTS), Integrated Test Environment (ITE) or minor Production issues.
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Certificate renewal
When your SAML signing certificate renewal notice is received, and you have purchased the new certificate, submit the new certificate details using this form.
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Technical support request
To request technical support for a new integration (or for an existing one), please complete the technical support request form here.
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Simple configuration change
When you need to update a logo or make a configuration change to an existing integration you can use this form.